Help & Support
Something not working, or a question about your account? Email us and we'll take a look.
Email us
Please include your Player ID.
Your account is anonymous, so it’s the only way we can find your progress, purchases, and balances. Without it, we usually can’t help.
How to find your Player ID
The easiest way is to let the app do it for you:
- Open Orion and tap your profile picture.
- Tap Settings.
- Scroll down and tap Help & Support.
This opens a new email to help@orionwordgame.com with your Player ID already filled in. Just describe your issue and send it.
If you'd rather email us yourself, copy your Player ID from that same screen and paste it at the top of your message.
What to tell us
- Your Player ID
- What happened, and what you expected to happen
- The level or screen where it happened
- Your device and iOS version (e.g. iPhone 14, iOS 18.2)
- A screenshot, if it helps show the problem
Response time
We aim to reply within 2–3 business days. Emails that include a Player ID are almost always resolved faster.
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